FAQ's

What types of customizable apparel do you offer?

Vereno Vale specializes in a diverse range of customizable apparel, including premium photo-embroidered hoodies and trendy graphic sweatshirts. These products are designed to allow customers to express their personal style effectively.

How can I customize my apparel?

Customers have the opportunity to review their designs before finalizing their purchase. This ensures that the customization meets their expectations and allows for adjustments if necessary.

What materials are used in your products?

We prioritize quality in our products, utilizing high-quality materials that enhance durability and comfort. This commitment to quality is reflected in the overall customer satisfaction with our apparel.

What is your return policy?

We have a 14-day return policy, which allows customers to request a return within 14 days of receiving their item. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. However, please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This process ensures that you receive the desired product without delay.

Are there any items that cannot be returned?

Certain items are non-returnable, including custom products, perishable goods, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

What should I do if my item is defective or damaged?

We encourage customers to inspect their orders upon receipt. If you find that your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and provide a resolution.

Do you ship internationally?

Yes, we offer international shipping. However, customers should be aware of potential customs fees and regulations that may apply based on their location.